Shipping & Returns

Please review your shipping address carefully before completing your order. Orders returned to us due to an incorrect or incomplete customer-provided address may require additional shipping charges before we can reship.

If you notice an error in your shipping address immediately after placing your order, contact us at info@moomooandbutter.com as soon as possible. We will do our best to correct the address before your order ships, but we cannot guarantee changes once processing has begun.

If your tracking information shows your package as delivered but you have not received it, we recommend:

• Checking with other household members, neighbors, or a building mailroom
• Looking in any secure locations where packages may be left (porch, garage, side entrance)
• Contacting the carrier directly with your tracking number
• Allowing 1–2 additional business days, as carriers occasionally mark packages as delivered early

If your package remains missing after taking these steps, please contact us at info@moomooandbutter.com. We will assist with a carrier investigation where appropriate. Please note that delivery delays and losses caused by carriers are outside our direct control, but we are committed to working with you toward a fair resolution.

Due to food safety, freshness, and quality control requirements, all consumable product sales are final. MooMoo & Butter™ does not accept returns or exchanges on food products — including opened or unopened seasonings, spice blends, herbs, oils, sauces, or any other consumable products.

This policy exists to protect the integrity and safety of every product we ship. We are a small-batch company and stand behind the quality of everything that leaves our kitchen.

If a product arrives damaged, defective, compromised during transit, or if you received the incorrect item, please contact us within 7 days of delivery at info@moomooandbutter.com. Include your order number and photographs of the issue. We will review your case and may provide a replacement, store credit, partial refund, or full refund at our discretion.

Shipping charges are non-refundable unless the error was caused by MooMoo & Butter™.

We accept returns on unused kitchen essentials (aprons, cutting boards, tools, and non-food merchandise) within 14 days of delivery.

• Items must be unused, unwashed, and in their original packaging
• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect
• Refunds are processed within 5–7 business days after we receive and inspect the returned item

To initiate a return, contact us at info@moomooandbutter.com with your order number and reason for return.

If your order arrives damaged or you received the wrong item, please contact us at info@moomooandbutter.com within 7 days of delivery. Include:

• Your order number
• Photographs of the damaged or incorrect item(s)
• A brief description of the issue

We will review your submission and determine the appropriate resolution, which may include a replacement, store credit, or refund.